Frequently Asked Questions

A licensed surveyor arrives within the window we text you, measures every opening with a laser and manual verification, photographs existing conditions, and notes any structural or moisture issues. You receive a written quote before we leave, with frame dimensions, glass specifications, hardware choices, and total installed price. The survey document is yours to keep - it prevents the "remeasure" price jump some companies use. In Golden Glades, we typically find aluminum frames with corroded weep holes; in Miami Shores, it's often original wood casements with termite damage. We photograph what we find and attach it to your file.

A typical single-family home of 10-15 openings takes 2-3 days of installation, plus permit lead time of 5-10 business days in Miami-Dade County. Condos and townhomes in Brownsville or Pembroke Park may add 1-2 days for HOA coordination and building access. We schedule start dates only after permits are in hand and materials are received - we don't demo your openings and leave you boarded up waiting for glass. Your written schedule includes permit submission date, material delivery, install start, and inspection.

We ask homeowners to clear a 3-foot path around each opening and remove wall hangings in the work zone. We bring floor protection, dust containment, and a HEPA vacuum for the work area. In West Park and West Little River, where many homes have original terrazzo or refinished hardwood, we use additional padding and corner guards. We photograph room condition before we start - Clause 4 of the Haven Standard requires evidence of what we found and what we left.

We provide the product cut sheets, Miami-Dade NOA (Notice of Acceptance) numbers, and finish samples your HOA or condo board requires. We've worked with associations in Ives Estates, Miami Shores, and along the Biscayne corridor. The approval process is your responsibility to initiate, but we supply accurate documentation the first time so you're not chasing missing pages. Some HOAs require specific frame colors or grille patterns; we note those in your written quote so the factory order matches.

We haul away and recycle all removed materials. Aluminum frames go to Miami-Dade scrap metal processors; glass is separated and sent to recycling facilities in Medley. Wood frames with lead paint, common in pre-1978 homes across Opa-locka and Brownsville, are handled per EPA RRP protocols with documented disposal. The disposal cost is listed in your quote - typically $15-$25 per opening - not hidden in "miscellaneous."

We install CWS, ES Windows, and ECO Window Systems, selected for their Miami-Dade HVHZ approvals and local parts availability. CWS offers strong value in vinyl impact windows for the North Miami market. ES Windows manufactures in Florida with fast lead times on custom sizes, which matters when you're matching a 1960s jamb depth in Pinewood. ECO Window Systems provides aluminum options with thermal breaks for homeowners who want slimmer sightlines. We don't push one brand - we match the product to your wall construction, budget, and aesthetic.

Our entry door lineup includes fiberglass and steel options from CWS and custom aluminum from ES Windows, with impact glass packages rated for HVHZ. For sliding and folding doors, we use ES Windows and ECO Window Systems multi-slide systems with minimal sightline frames - the visible glass edge that gives the brand its name. Mr-Glass provides specialty impact glass for custom applications where standard sizes won't work. Every door spec sheet includes the NOA number for your permit file.

We can often match frame profile, finish color, and sightline dimensions for partial replacements, especially with ES Windows and ECO Window Systems, which maintain consistent extrusion dies over multiple production years. Matching 15-year-old bronze anodized aluminum in Westview or Golden Glades requires a physical sample for spectrophotometer analysis - we bring the scanner to your estimate. When exact matching isn't possible, we document the closest alternative with side-by-side photos so you see the difference before ordering.

Retrofit installs a new window into the existing frame, preserving interior trim and exterior stucco. Full-frame replacement removes the entire old unit down to the rough opening, allowing insulation replacement, structural repair, and deeper energy-efficient frames. In North Miami's 1950s-1970s housing stock, we often find full-frame is necessary because original frames are corroded, out-of-square, or missing flashing. We photograph the existing frame during estimate and recommend the method that won't leak in five years - not the one that's easier to sell.

Every pro working under our name is required to hold the license and insurance Florida requires for glazing and general contracting. Our local branch operates under Sonia Raman's licensed supervision, with license numbers listed on every quote and permit application. Miami-Dade County requires licensed contractors for all window and door replacements; unpermitted work can void your homeowner's insurance and trigger code enforcement. We pull permits on every job and pass inspection before final payment.

Our installation teams work under the Haven Standard documentation system and are verified for license, insurance, and background check before they arrive on site. The local business is independently owned and operated, with Sonia Raman overseeing operations and customer communication. What Haven contributes is the standard, the documentation, and the buying power - the crew in your home answers to the local branch, not a distant dispatch center.

Florida contractors must carry general liability and workers' compensation insurance. We provide certificates on request, with Miami-Dade County and your HOA named as additional insured when required. In our 14 years under the Sightline brand, we've learned that insurance isn't paperwork - it's what stands between you and a lien if someone gets hurt on your property. Ask any contractor for their certificate; if they hesitate, that's your answer.

Board-up and temporary weatherproofing are available during our operating hours: Monday through Sunday, 7:30 AM to 7:30 PM. We keep plywood, polycarbonate, and impact-rated temporary panels in stock for North Miami, Golden Glades, and Miami Shores. For after-hours emergencies, we recommend contacting your insurance company's emergency line first, then calling us at (786) 706-0468 when we open for permanent repair scheduling. We do not promise 24/7 response - we promise documented, permitted repair done right when we arrive.

Same-day board-up is available within our operating hours for calls received before 3:00 PM, covering North Miami, West Park, Miami Gardens, and surrounding areas. We arrive with measured material, cut on site, and secure the opening without damaging stucco or trim further. The temporary board-up is documented with photos for your insurance claim, and we schedule permanent replacement within 48 hours if materials are in stock. Call (786) 706-0468 - we'll give you a real arrival window, not "sometime today."

We're open Saturday and Sunday, 7:30 AM to 7:30 PM, for estimates and installation. Weekend appointments book 3-5 days ahead in season (October through April), when North Miami homeowners schedule around snowbird visits and holiday hosting. We don't charge weekend premiums - the price is the price, whether we measure on Tuesday or Saturday. Your written quote includes the scheduled day and a named technician.

Every installation carries a written workmanship warranty, with manufacturer warranties on frames, glass, and hardware passed through to you at full term. CWS, ES Windows, and ECO Window Systems offer 10-year to lifetime frame warranties depending on product line; glass warranties cover seal failure and stress cracks. Our workmanship warranty covers installation-specific issues: air infiltration, water intrusion at the frame perimeter, and operational failure from improper leveling. The warranty document is part of your Haven Standard packet, with claim instructions and our direct line - not a third-party administrator.

Call us. We return, diagnose, and fix it. Leaks in new installations typically trace to three causes: improper flashing integration with existing stucco (common in Westview and Brownsville homes with multiple texture layers), weep hole blockage from construction debris, or settlement of the structure after install. We photograph the leak path, identify the source, and repair under warranty if it's installation-related. If it's structural settlement or pre-existing moisture damage we documented at install, we show you the original photos and quote the repair - no blame-shifting, no ghosting.

Manufacturer frame and glass warranties typically transfer once to a subsequent homeowner with proper documentation. Our workmanship warranty is tied to the original purchaser and does not transfer - it covers the relationship between our install and your home, and we can't warranty work for an owner we never met. We provide a warranty summary sheet at closing if you're selling, so buyers know what's covered and who to call. In Miami Shores and Golden Glades, where turnover is higher, this documentation helps close deals.

The Haven Standard is five documented promises on every job: Have it in writing - flat price, written scope, written warranty before anyone starts; Arrive on schedule - a real window, a named tech, a text when they are on the way; Verified crews - licensed, insured, background-checked, license number on the page; Evidence on every job - photos and readings of what we actually found; No surprises - no door upsell, no scope creep, no "while we are in here." Since 2012, 18,000+ windows and doors have been fitted under this standard. Your job gets the same documentation.

Written by Sonia Raman, Owner at Sightline Windows & Doors North Miami, serving North Miami, Golden Glades, Miami Shores, and surrounding communities since opening this branch.